DR. HESSE GMBH & CIE KG -- QUALITY MANAGEMENT

Quality is the key to success

We understand quality as a complex concept.

As a consequence measures were introduced in our enterprise in order to realise and transform our customers' high demands and requests. We understand all interested groups as our customers who make demands on our enterprise or our activities, e.g.:
- Customers who buy our products or our efficiency,
- authorities and
- our members of staff.

For transforming these demands and for directing as well as monitoring the operational efficiencies, already in 1996 a Quality Management System (QM-System) was established which complies with the demands of DIN EN ISO 9001:2008. The current QM - System also integrates aspects of occupational safety as well as environmental protection. This system was certified by the DQS (German society for the certification of Management-Systems ltd.).

For assuring our quality standards we work according to determined work routines:
- Determination of customer demands
- Development and manufacturing of our products in accordance with the
customers' demands
- 100% batch control of our products
- Prompt and unbureaucratic processing of possible complaints
- Analysis and optimisation of all enterprise processes